Aviation & Airports · Customer Satisfaction & NPS
Customer Satisfaction & NPS for the Aviation & Airports industry
Measure loyalty and find the levers that keep customers coming back.
Quick answer
Market Research India offers customer satisfaction & nps for Aviation & Airports companies in India. Methods include nps programmes, csat surveys, touchpoint analysis, with fieldwork in 50 cities.
Proposal in 24 hours
Scoped, itemised and fixed-fee.
50 cities, 14 languages
Our own supervised field teams.
Senior-led, NDA-first
A research director on every project.
2,400+
Projects delivered
50
Cities with field teams
30
Industries covered
14
Indian languages
01
Overview
Passenger experience and demand research for airlines and airports. Customer Satisfaction & NPS gives aviation & airports teams clear evidence for their decisions.
We design every customer satisfaction & nps study around the realities of the aviation & airports market: who buys, who influences the purchase, and how channels work across urban and rural India.
02
Methods
- NPS programmes
- CSAT surveys
- Touchpoint analysis
- Closed-loop feedback
03
Deliverables
- NPS dashboard
- Driver analysis
- Action plans
04
Aviation & Airports questions this answers
- What do passengers value most?
- How do flyers choose an airline?
- Which routes have unmet demand?
How we work
Our research process
- 01
Discovery
We turn your business question into clear research objectives.
- 02
Design
Sampling, method, questionnaire and discussion guides, translated into local languages.
- 03
Fieldwork
Supervised field teams with GPS, audio and back-check quality control.
- 04
Analysis
Statistical and thematic analysis by senior researchers.
- 05
Insight
Board-ready reports, dashboards and workshops with clear recommendations.
Before you brief us
Frequently asked questions
What does customer satisfaction & nps cover for the aviation & airports industry?
Typical outputs include nps dashboard, driver analysis, action plans, built around the questions that matter in aviation & airports.
Which cities can the study cover?
Any combination of our 50 Tier 1 and Tier 2 cities, plus rural clusters where needed.
Keep exploring
Explore more
Aviation & Airports research in top cities
20- Aviation & Airports in Mumbai
- Aviation & Airports in Delhi NCR
- Aviation & Airports in Bangalore
- Aviation & Airports in Chennai
- Aviation & Airports in Hyderabad
- Aviation & Airports in Kolkata
- Aviation & Airports in Pune
- Aviation & Airports in Ahmedabad
Show 12 more
- Aviation & Airports in Jaipur
- Aviation & Airports in Lucknow
- Aviation & Airports in Kanpur
- Aviation & Airports in Nagpur
- Aviation & Airports in Indore
- Aviation & Airports in Bhopal
- Aviation & Airports in Surat
- Aviation & Airports in Vadodara
- Aviation & Airports in Rajkot
- Aviation & Airports in Nashik
- Aviation & Airports in Aurangabad
- Aviation & Airports in Coimbatore
More aviation & airports services
19- Aviation & Airports consumer research
- Aviation & Airports b2b market research
- Aviation & Airports focus group discussions
- Aviation & Airports in-depth interviews
- Aviation & Airports quantitative surveys
- Aviation & Airports cati telephone surveys
- Aviation & Airports online surveys
- Aviation & Airports mystery shopping
Show 11 more
- Aviation & Airports market feasibility studies
- Aviation & Airports competitor analysis
- Aviation & Airports brand health tracking
- Aviation & Airports product & concept testing
- Aviation & Airports pricing research
- Aviation & Airports market sizing & forecasting
- Aviation & Airports ethnographic research
- Aviation & Airports healthcare market research
- Aviation & Airports retail audit & distribution
- Aviation & Airports usage & attitude studies
- Aviation & Airports advertising & media research
Next step
Commission customer satisfaction & nps for your aviation & airports business.