Privacy Policy

Market Research India is the Data Fiduciary for the personal data described here. That means we decide why and how your data is processed, and we are the people answerable for it.

Field teams across 50 Indian cities, so we publish no single postal address — the contact routes below all reach the same team.

This policy covers the personal data you give us through marketresearchindia.com: the proposal popup, the inline quote form on service, city and industry pages, and the chat assistant in the corner of the screen. It also covers the analytics cookie we set only if you allow it.

It does not cover the separate consent, confidentiality and participant-information terms agreed for a specific research project. If you are taking part in a study as a respondent, the notice you were given at the start of that study governs it.

We ask for as little as we can, and only ever what you type in yourself. There is no hidden collection, no tracking pixel from an advertiser and no profiling.

All three forms collect the same fields. The chat assistant is a scripted form, not an AI: it asks one question at a time, the transcript lives only in your browser's memory, and it is dropped the moment you close the panel.

The site also stores two small technical values in your own browser: a timestamp used to stop the same form being submitted repeatedly, and a flag recording your cookie choice. Neither contains personal data and neither is sent to us.

We process your data for the purpose you gave it to us for, and nothing else:

• Replying to the enquiry you sent us
• Asking the follow-up questions needed to understand your brief
• Preparing and sending you a scoped proposal or quote
• Business communication about that enquiry and any project that follows
• Keeping a record that you consented, as the law requires
• Understanding which pages of this site are useful, if you allow analytics

We do not sell personal data, we do not share it for advertising, we build no advertising profiles, and no decision about you is made by automated means.

Every form on this site asks for consent with an unticked checkbox that you have to tick yourself. Nothing is pre-selected, and a form will not submit without it. In the chat assistant the same question is asked as a step in the conversation, and nothing is sent until you confirm. The wording you agree to is:

I agree to Market Research India contacting me about this enquiry, and to my details being processed as described in the Privacy Policy.

You can withdraw consent at any time. Email [email protected] from the address or quoting the phone number you used, say that you are withdrawing consent, and we will stop contacting you about the enquiry and delete the record we hold for it.

Withdrawing consent does not make the processing we already did unlawful, and it does not affect data we are separately required by law to keep. Withdrawing your analytics consent is instant and needs no email — use the buttons below.

Under the Digital Personal Data Protection Act, 2023 you — the Data Principal — have the following rights over your personal data:

• Right to access

  Ask us what personal data of yours we hold, what we are doing with it, and who we have shared it with.

• Right to correction and completion

  Ask us to correct anything inaccurate, complete anything partial, or update anything out of date.

• Right to erasure

  Ask us to delete your data. We will, unless we are required by law to keep a record of it.

• Right to grievance redressal

  Raise a complaint with our Grievance Officer about how we have handled your data, and get an answer.

• Right to nominate

  Nominate another person to exercise these rights on your behalf if you die or become incapacitated.

• Right to withdraw consent

  Change your mind at any time, as easily as you gave consent in the first place.

To exercise any of them, email [email protected] or our Grievance Officer at [email protected]. Please include enough detail for us to find your enquiry — the name, phone number or email address you used, and roughly when you contacted us. We may need to check that the request really comes from you before we act on it, and we aim to respond within 30 days.

This site sets no cookie of its own. The only cookies that can appear are Google Analytics 4 cookies, and only after you press Accept on the banner. Decline, and the analytics script is never loaded and no analytics cookie is ever written.

When you do accept, we run Google Analytics with IP anonymisation on and with Google Consent Mode set to deny advertising storage, advertising personalisation and advertising user data. We use it to count visits and see which pages help, not to identify you.

We keep the list of people who touch your data short, and we are specific about it rather than hiding behind "trusted partners":

Some of these providers operate infrastructure outside India, so your data may be processed outside the country. The DPDP Act permits this except to territories the Central Government restricts, and we will stop using any provider that falls within such a restriction.

We keep your enquiry only as long as it is needed for the purpose you gave it for. Once that purpose is served, or once you withdraw consent, the record is deleted.

As a working rule, enquiries that do not lead to a project are deleted within 24 months of the last contact with you. If you ask us to delete yours sooner, we will.

This website is aimed at businesses, not children, and we do not knowingly collect the personal data of anyone under 18. We do not process a child's data without verifiable consent from a parent or lawful guardian, and we never track, profile or target advertising at children.

If you believe a child has given us personal data through this site, email [email protected] and we will delete it.

The site is served over HTTPS, and every form submission travels to our lead-capture platform over an encrypted connection. Access to enquiries is limited to the people who need it to reply to you, our researchers work under confidentiality obligations, and we do not copy enquiry data into tools that do not need it.

We make no certification claim here. No safeguard is perfect: if a breach ever affects your data, we will notify you and the Data Protection Board as the law requires.

We update this policy when what we do changes, or when the law does. The date at the top always reflects the current version, and we will make a material change clear rather than slipping it in quietly. Please check back from time to time.

If something about the way we handle your data concerns you, tell us first — it is usually the quickest way to get it fixed.

For anything that is not about privacy, the contact page is the better route.