Healthcare · Customer Satisfaction & NPS
Customer Satisfaction & NPS for the Healthcare industry
Measure loyalty and find the levers that keep customers coming back.
Quick answer
Market Research India offers customer satisfaction & nps for Healthcare companies in India. Methods include nps programmes, csat surveys, touchpoint analysis, with fieldwork in 50 cities.
Proposal in 24 hours
Scoped, itemised and fixed-fee.
50 cities, 14 languages
Our own supervised field teams.
Senior-led, NDA-first
A research director on every project.
2,400+
Projects delivered
50
Cities with field teams
30
Industries covered
14
Indian languages
01
Overview
Insights for hospitals, diagnostics chains, clinics and health-tech platforms. Customer Satisfaction & NPS gives healthcare teams clear evidence for their decisions.
We design every customer satisfaction & nps study around the realities of the healthcare market: who buys, who influences the purchase, and how channels work across urban and rural India.
02
Methods
- NPS programmes
- CSAT surveys
- Touchpoint analysis
- Closed-loop feedback
03
Deliverables
- NPS dashboard
- Driver analysis
- Action plans
04
Healthcare questions this answers
- How do patients choose a hospital?
- What drives diagnostics loyalty?
- How fast is telemedicine being adopted?
How we work
Our research process
- 01
Discovery
We turn your business question into clear research objectives.
- 02
Design
Sampling, method, questionnaire and discussion guides, translated into local languages.
- 03
Fieldwork
Supervised field teams with GPS, audio and back-check quality control.
- 04
Analysis
Statistical and thematic analysis by senior researchers.
- 05
Insight
Board-ready reports, dashboards and workshops with clear recommendations.
Before you brief us
Frequently asked questions
What does customer satisfaction & nps cover for the healthcare industry?
Typical outputs include nps dashboard, driver analysis, action plans, built around the questions that matter in healthcare.
Which cities can the study cover?
Any combination of our 50 Tier 1 and Tier 2 cities, plus rural clusters where needed.
Keep exploring
Explore more
Healthcare research in top cities
20More healthcare services
19- Healthcare consumer research
- Healthcare b2b market research
- Healthcare focus group discussions
- Healthcare in-depth interviews
- Healthcare quantitative surveys
- Healthcare cati telephone surveys
- Healthcare online surveys
- Healthcare mystery shopping
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- Healthcare market feasibility studies
- Healthcare competitor analysis
- Healthcare brand health tracking
- Healthcare product & concept testing
- Healthcare pricing research
- Healthcare market sizing & forecasting
- Healthcare ethnographic research
- Healthcare healthcare market research
- Healthcare retail audit & distribution
- Healthcare usage & attitude studies
- Healthcare advertising & media research
Next step
Commission customer satisfaction & nps for your healthcare business.