Medical Devices · Customer Satisfaction & NPS
Customer Satisfaction & NPS for the Medical Devices industry
Measure loyalty and find the levers that keep customers coming back.
Quick answer
Market Research India offers customer satisfaction & nps for Medical Devices companies in India. Methods include nps programmes, csat surveys, touchpoint analysis, with fieldwork in 50 cities.
Proposal in 24 hours
Scoped, itemised and fixed-fee.
50 cities, 14 languages
Our own supervised field teams.
Senior-led, NDA-first
A research director on every project.
2,400+
Projects delivered
50
Cities with field teams
30
Industries covered
14
Indian languages
01
Overview
Clinician, hospital and procurement research for medical device makers. Customer Satisfaction & NPS gives medical devices teams clear evidence for their decisions.
We design every customer satisfaction & nps study around the realities of the medical devices market: who buys, who influences the purchase, and how channels work across urban and rural India.
02
Methods
- NPS programmes
- CSAT surveys
- Touchpoint analysis
- Closed-loop feedback
03
Deliverables
- NPS dashboard
- Driver analysis
- Action plans
04
Medical Devices questions this answers
- How do hospitals buy equipment?
- What do clinicians need?
- How large is the market by segment?
How we work
Our research process
- 01
Discovery
We turn your business question into clear research objectives.
- 02
Design
Sampling, method, questionnaire and discussion guides, translated into local languages.
- 03
Fieldwork
Supervised field teams with GPS, audio and back-check quality control.
- 04
Analysis
Statistical and thematic analysis by senior researchers.
- 05
Insight
Board-ready reports, dashboards and workshops with clear recommendations.
Before you brief us
Frequently asked questions
What does customer satisfaction & nps cover for the medical devices industry?
Typical outputs include nps dashboard, driver analysis, action plans, built around the questions that matter in medical devices.
Which cities can the study cover?
Any combination of our 50 Tier 1 and Tier 2 cities, plus rural clusters where needed.
Keep exploring
Explore more
Medical Devices research in top cities
20- Medical Devices in Mumbai
- Medical Devices in Delhi NCR
- Medical Devices in Bangalore
- Medical Devices in Chennai
- Medical Devices in Hyderabad
- Medical Devices in Kolkata
- Medical Devices in Pune
- Medical Devices in Ahmedabad
Show 12 more
- Medical Devices in Jaipur
- Medical Devices in Lucknow
- Medical Devices in Kanpur
- Medical Devices in Nagpur
- Medical Devices in Indore
- Medical Devices in Bhopal
- Medical Devices in Surat
- Medical Devices in Vadodara
- Medical Devices in Rajkot
- Medical Devices in Nashik
- Medical Devices in Aurangabad
- Medical Devices in Coimbatore
More medical devices services
19- Medical Devices consumer research
- Medical Devices b2b market research
- Medical Devices focus group discussions
- Medical Devices in-depth interviews
- Medical Devices quantitative surveys
- Medical Devices cati telephone surveys
- Medical Devices online surveys
- Medical Devices mystery shopping
Show 11 more
- Medical Devices market feasibility studies
- Medical Devices competitor analysis
- Medical Devices brand health tracking
- Medical Devices product & concept testing
- Medical Devices pricing research
- Medical Devices market sizing & forecasting
- Medical Devices ethnographic research
- Medical Devices healthcare market research
- Medical Devices retail audit & distribution
- Medical Devices usage & attitude studies
- Medical Devices advertising & media research
Next step
Commission customer satisfaction & nps for your medical devices business.