Pharmaceuticals · Customer Satisfaction & NPS
Customer Satisfaction & NPS for the Pharmaceuticals industry
Measure loyalty and find the levers that keep customers coming back.
Quick answer
Market Research India offers customer satisfaction & nps for Pharmaceuticals companies in India. Methods include nps programmes, csat surveys, touchpoint analysis, with fieldwork in 50 cities.
Proposal in 24 hours
Scoped, itemised and fixed-fee.
50 cities, 14 languages
Our own supervised field teams.
Senior-led, NDA-first
A research director on every project.
2,400+
Projects delivered
50
Cities with field teams
30
Industries covered
14
Indian languages
01
Overview
Prescriber, chemist and patient research for Indian and global pharma companies. Customer Satisfaction & NPS gives pharmaceuticals teams clear evidence for their decisions.
We design every customer satisfaction & nps study around the realities of the pharmaceuticals market: who buys, who influences the purchase, and how channels work across urban and rural India.
02
Methods
- NPS programmes
- CSAT surveys
- Touchpoint analysis
- Closed-loop feedback
03
Deliverables
- NPS dashboard
- Driver analysis
- Action plans
04
Pharmaceuticals questions this answers
- How do doctors pick between brands?
- What is the trade margin structure?
- Which therapy areas are growing fastest?
How we work
Our research process
- 01
Discovery
We turn your business question into clear research objectives.
- 02
Design
Sampling, method, questionnaire and discussion guides, translated into local languages.
- 03
Fieldwork
Supervised field teams with GPS, audio and back-check quality control.
- 04
Analysis
Statistical and thematic analysis by senior researchers.
- 05
Insight
Board-ready reports, dashboards and workshops with clear recommendations.
Before you brief us
Frequently asked questions
What does customer satisfaction & nps cover for the pharmaceuticals industry?
Typical outputs include nps dashboard, driver analysis, action plans, built around the questions that matter in pharmaceuticals.
Which cities can the study cover?
Any combination of our 50 Tier 1 and Tier 2 cities, plus rural clusters where needed.
Keep exploring
Explore more
Pharmaceuticals research in top cities
20- Pharmaceuticals in Mumbai
- Pharmaceuticals in Delhi NCR
- Pharmaceuticals in Bangalore
- Pharmaceuticals in Chennai
- Pharmaceuticals in Hyderabad
- Pharmaceuticals in Kolkata
- Pharmaceuticals in Pune
- Pharmaceuticals in Ahmedabad
Show 12 more
- Pharmaceuticals in Jaipur
- Pharmaceuticals in Lucknow
- Pharmaceuticals in Kanpur
- Pharmaceuticals in Nagpur
- Pharmaceuticals in Indore
- Pharmaceuticals in Bhopal
- Pharmaceuticals in Surat
- Pharmaceuticals in Vadodara
- Pharmaceuticals in Rajkot
- Pharmaceuticals in Nashik
- Pharmaceuticals in Aurangabad
- Pharmaceuticals in Coimbatore
More pharmaceuticals services
19- Pharmaceuticals consumer research
- Pharmaceuticals b2b market research
- Pharmaceuticals focus group discussions
- Pharmaceuticals in-depth interviews
- Pharmaceuticals quantitative surveys
- Pharmaceuticals cati telephone surveys
- Pharmaceuticals online surveys
- Pharmaceuticals mystery shopping
Show 11 more
- Pharmaceuticals market feasibility studies
- Pharmaceuticals competitor analysis
- Pharmaceuticals brand health tracking
- Pharmaceuticals product & concept testing
- Pharmaceuticals pricing research
- Pharmaceuticals market sizing & forecasting
- Pharmaceuticals ethnographic research
- Pharmaceuticals healthcare market research
- Pharmaceuticals retail audit & distribution
- Pharmaceuticals usage & attitude studies
- Pharmaceuticals advertising & media research
Next step
Commission customer satisfaction & nps for your pharmaceuticals business.