Real Estate · Customer Satisfaction & NPS
Customer Satisfaction & NPS for the Real Estate industry
Measure loyalty and find the levers that keep customers coming back.
Quick answer
Market Research India offers customer satisfaction & nps for Real Estate companies in India. Methods include nps programmes, csat surveys, touchpoint analysis, with fieldwork in 50 cities.
Proposal in 24 hours
Scoped, itemised and fixed-fee.
50 cities, 14 languages
Our own supervised field teams.
Senior-led, NDA-first
A research director on every project.
2,400+
Projects delivered
50
Cities with field teams
30
Industries covered
14
Indian languages
01
Overview
Demand, pricing and buyer research for developers, REITs and brokers. Customer Satisfaction & NPS gives real estate teams clear evidence for their decisions.
We design every customer satisfaction & nps study around the realities of the real estate market: who buys, who influences the purchase, and how channels work across urban and rural India.
02
Methods
- NPS programmes
- CSAT surveys
- Touchpoint analysis
- Closed-loop feedback
03
Deliverables
- NPS dashboard
- Driver analysis
- Action plans
04
Real Estate questions this answers
- What price can this micro-market support?
- What amenities do buyers value?
- Where is rental demand rising?
How we work
Our research process
- 01
Discovery
We turn your business question into clear research objectives.
- 02
Design
Sampling, method, questionnaire and discussion guides, translated into local languages.
- 03
Fieldwork
Supervised field teams with GPS, audio and back-check quality control.
- 04
Analysis
Statistical and thematic analysis by senior researchers.
- 05
Insight
Board-ready reports, dashboards and workshops with clear recommendations.
Before you brief us
Frequently asked questions
What does customer satisfaction & nps cover for the real estate industry?
Typical outputs include nps dashboard, driver analysis, action plans, built around the questions that matter in real estate.
Which cities can the study cover?
Any combination of our 50 Tier 1 and Tier 2 cities, plus rural clusters where needed.
Keep exploring
Explore more
Real Estate research in top cities
20More real estate services
19- Real Estate consumer research
- Real Estate b2b market research
- Real Estate focus group discussions
- Real Estate in-depth interviews
- Real Estate quantitative surveys
- Real Estate cati telephone surveys
- Real Estate online surveys
- Real Estate mystery shopping
Show 11 more
- Real Estate market feasibility studies
- Real Estate competitor analysis
- Real Estate brand health tracking
- Real Estate product & concept testing
- Real Estate pricing research
- Real Estate market sizing & forecasting
- Real Estate ethnographic research
- Real Estate healthcare market research
- Real Estate retail audit & distribution
- Real Estate usage & attitude studies
- Real Estate advertising & media research
Next step
Commission customer satisfaction & nps for your real estate business.