Automotive · Customer Satisfaction & NPS
Customer Satisfaction & NPS for the Automotive industry
Measure loyalty and find the levers that keep customers coming back.
Quick answer
Market Research India offers customer satisfaction & nps for Automotive companies in India. Methods include nps programmes, csat surveys, touchpoint analysis, with fieldwork in 50 cities.
Proposal in 24 hours
Scoped, itemised and fixed-fee.
50 cities, 14 languages
Our own supervised field teams.
Senior-led, NDA-first
A research director on every project.
2,400+
Projects delivered
50
Cities with field teams
30
Industries covered
14
Indian languages
01
Overview
Research for car, two-wheeler and component makers, from concept clinics to dealer studies. Customer Satisfaction & NPS gives automotive teams clear evidence for their decisions.
We design every customer satisfaction & nps study around the realities of the automotive market: who buys, who influences the purchase, and how channels work across urban and rural India.
02
Methods
- NPS programmes
- CSAT surveys
- Touchpoint analysis
- Closed-loop feedback
03
Deliverables
- NPS dashboard
- Driver analysis
- Action plans
04
Automotive questions this answers
- What features matter to first-time buyers?
- How are dealers performing?
- Which segments are growing?
How we work
Our research process
- 01
Discovery
We turn your business question into clear research objectives.
- 02
Design
Sampling, method, questionnaire and discussion guides, translated into local languages.
- 03
Fieldwork
Supervised field teams with GPS, audio and back-check quality control.
- 04
Analysis
Statistical and thematic analysis by senior researchers.
- 05
Insight
Board-ready reports, dashboards and workshops with clear recommendations.
Before you brief us
Frequently asked questions
What does customer satisfaction & nps cover for the automotive industry?
Typical outputs include nps dashboard, driver analysis, action plans, built around the questions that matter in automotive.
Which cities can the study cover?
Any combination of our 50 Tier 1 and Tier 2 cities, plus rural clusters where needed.
Keep exploring
Explore more
Automotive research in top cities
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19- Automotive consumer research
- Automotive b2b market research
- Automotive focus group discussions
- Automotive in-depth interviews
- Automotive quantitative surveys
- Automotive cati telephone surveys
- Automotive online surveys
- Automotive mystery shopping
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- Automotive market feasibility studies
- Automotive competitor analysis
- Automotive brand health tracking
- Automotive product & concept testing
- Automotive pricing research
- Automotive market sizing & forecasting
- Automotive ethnographic research
- Automotive healthcare market research
- Automotive retail audit & distribution
- Automotive usage & attitude studies
- Automotive advertising & media research
Next step
Commission customer satisfaction & nps for your automotive business.