Energy & Renewables · Customer Satisfaction & NPS
Customer Satisfaction & NPS for the Energy & Renewables industry
Measure loyalty and find the levers that keep customers coming back.
Quick answer
Market Research India offers customer satisfaction & nps for Energy & Renewables companies in India. Methods include nps programmes, csat surveys, touchpoint analysis, with fieldwork in 50 cities.
Proposal in 24 hours
Scoped, itemised and fixed-fee.
50 cities, 14 languages
Our own supervised field teams.
Senior-led, NDA-first
A research director on every project.
2,400+
Projects delivered
50
Cities with field teams
30
Industries covered
14
Indian languages
01
Overview
Research for solar, power, oil and gas and green-energy businesses. Customer Satisfaction & NPS gives energy & renewables teams clear evidence for their decisions.
We design every customer satisfaction & nps study around the realities of the energy & renewables market: who buys, who influences the purchase, and how channels work across urban and rural India.
02
Methods
- NPS programmes
- CSAT surveys
- Touchpoint analysis
- Closed-loop feedback
03
Deliverables
- NPS dashboard
- Driver analysis
- Action plans
04
Energy & Renewables questions this answers
- How fast is rooftop solar being adopted?
- What do industrial buyers need?
- How do consumers view green energy?
How we work
Our research process
- 01
Discovery
We turn your business question into clear research objectives.
- 02
Design
Sampling, method, questionnaire and discussion guides, translated into local languages.
- 03
Fieldwork
Supervised field teams with GPS, audio and back-check quality control.
- 04
Analysis
Statistical and thematic analysis by senior researchers.
- 05
Insight
Board-ready reports, dashboards and workshops with clear recommendations.
Before you brief us
Frequently asked questions
What does customer satisfaction & nps cover for the energy & renewables industry?
Typical outputs include nps dashboard, driver analysis, action plans, built around the questions that matter in energy & renewables.
Which cities can the study cover?
Any combination of our 50 Tier 1 and Tier 2 cities, plus rural clusters where needed.
Keep exploring
Explore more
Energy & Renewables research in top cities
20- Energy & Renewables in Mumbai
- Energy & Renewables in Delhi NCR
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- Energy & Renewables in Chennai
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- Energy & Renewables in Pune
- Energy & Renewables in Ahmedabad
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- Energy & Renewables in Jaipur
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- Energy & Renewables in Kanpur
- Energy & Renewables in Nagpur
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- Energy & Renewables in Surat
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- Energy & Renewables market feasibility studies
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- Energy & Renewables brand health tracking
- Energy & Renewables product & concept testing
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- Energy & Renewables market sizing & forecasting
- Energy & Renewables ethnographic research
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Next step
Commission customer satisfaction & nps for your energy & renewables business.