Government & Social Sector · Customer Satisfaction & NPS
Customer Satisfaction & NPS for the Government & Social Sector industry
Measure loyalty and find the levers that keep customers coming back.
Quick answer
Market Research India offers customer satisfaction & nps for Government & Social Sector companies in India. Methods include nps programmes, csat surveys, touchpoint analysis, with fieldwork in 50 cities.
Proposal in 24 hours
Scoped, itemised and fixed-fee.
50 cities, 14 languages
Our own supervised field teams.
Senior-led, NDA-first
A research director on every project.
2,400+
Projects delivered
50
Cities with field teams
30
Industries covered
14
Indian languages
01
Overview
Baseline, impact evaluation and citizen research for government bodies and NGOs. Customer Satisfaction & NPS gives government & social sector teams clear evidence for their decisions.
We design every customer satisfaction & nps study around the realities of the government & social sector market: who buys, who influences the purchase, and how channels work across urban and rural India.
02
Methods
- NPS programmes
- CSAT surveys
- Touchpoint analysis
- Closed-loop feedback
03
Deliverables
- NPS dashboard
- Driver analysis
- Action plans
04
Government & Social Sector questions this answers
- Is a programme reaching its beneficiaries?
- How do citizens rate a service?
- What is the baseline before launch?
How we work
Our research process
- 01
Discovery
We turn your business question into clear research objectives.
- 02
Design
Sampling, method, questionnaire and discussion guides, translated into local languages.
- 03
Fieldwork
Supervised field teams with GPS, audio and back-check quality control.
- 04
Analysis
Statistical and thematic analysis by senior researchers.
- 05
Insight
Board-ready reports, dashboards and workshops with clear recommendations.
Before you brief us
Frequently asked questions
What does customer satisfaction & nps cover for the government & social sector industry?
Typical outputs include nps dashboard, driver analysis, action plans, built around the questions that matter in government & social sector.
Which cities can the study cover?
Any combination of our 50 Tier 1 and Tier 2 cities, plus rural clusters where needed.
Keep exploring
Explore more
Government & Social Sector research in top cities
20- Government & Social Sector in Mumbai
- Government & Social Sector in Delhi NCR
- Government & Social Sector in Bangalore
- Government & Social Sector in Chennai
- Government & Social Sector in Hyderabad
- Government & Social Sector in Kolkata
- Government & Social Sector in Pune
- Government & Social Sector in Ahmedabad
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- Government & Social Sector in Jaipur
- Government & Social Sector in Lucknow
- Government & Social Sector in Kanpur
- Government & Social Sector in Nagpur
- Government & Social Sector in Indore
- Government & Social Sector in Bhopal
- Government & Social Sector in Surat
- Government & Social Sector in Vadodara
- Government & Social Sector in Rajkot
- Government & Social Sector in Nashik
- Government & Social Sector in Aurangabad
- Government & Social Sector in Coimbatore
More government & social sector services
19- Government & Social Sector consumer research
- Government & Social Sector b2b market research
- Government & Social Sector focus group discussions
- Government & Social Sector in-depth interviews
- Government & Social Sector quantitative surveys
- Government & Social Sector cati telephone surveys
- Government & Social Sector online surveys
- Government & Social Sector mystery shopping
Show 11 more
- Government & Social Sector market feasibility studies
- Government & Social Sector competitor analysis
- Government & Social Sector brand health tracking
- Government & Social Sector product & concept testing
- Government & Social Sector pricing research
- Government & Social Sector market sizing & forecasting
- Government & Social Sector ethnographic research
- Government & Social Sector healthcare market research
- Government & Social Sector retail audit & distribution
- Government & Social Sector usage & attitude studies
- Government & Social Sector advertising & media research
Next step
Commission customer satisfaction & nps for your government & social sector business.