Logistics & Supply Chain market research in India

Cost follows the sample, the seniority of the audience and the number of cities. Reaching shippers costs a fraction of what it costs to reach warehouse operators, so the audience mix moves the number far more than the headline interview count. Send a brief and you get a fixed-fee proposal within 24 hours.

Start where the sector concentrates — Kolkata, Kanpur, Nagpur, Kochi, Visakhapatnam — then add markets that match your distribution rather than the national map. Most clients run four to eight cities so results can be compared side by side.

Each audience has its own written screener and its own frame. Respondents are de-duplicated against past projects, fieldwork is GPS- and timestamp-logged, 10% are re-contacted on a back-check and 10% of audio is audited by a supervisor who did not conduct the interview.

Fieldwork of the scope described above runs 5–7 weeks, and the whole project is typically 8–10 weeks from sign-off to debrief. Fieldwork usually begins five to seven working days after sign-off, once screeners and translations are approved.

For this sector we most often use b2b market research, market feasibility studies, market sizing & forecasting, customer satisfaction & nps. The right combination depends on whether you need to size something, explain it or test it — a brief that names the decision gets a sharper design than one that names a method.

Lane rates are aggregated and indexed, never attributed to a named shipper or carrier, so the study cannot be used as a rate-sharing exercise. Alongside that, all personal data is collected on informed consent, held in India, pseudonymised before analysis and deleted on an agreed schedule, in line with the DPDP Act, 2023 and the ESOMAR code.