Surat · Quantitative
Customer Satisfaction & NPS in Surat
Looking for a trusted customer satisfaction & nps company in Surat? Market Research India plans, runs and analyses customer satisfaction & nps projects across Surat and the rest of Gujarat. Our local field teams and senior analysts help you make confident decisions.
Quick answer
Market Research India is a full-service market research company offering customer satisfaction & nps in Surat, Gujarat. Local researchers work in Marathi, Gujarati, Hindi and English, with a typical turnaround of 3–5 weeks.
Proposal in 24 hours
Scoped, itemised and fixed-fee.
50 cities, 14 languages
Our own supervised field teams.
Senior-led, NDA-first
A research director on every project.
2,400+
Projects delivered
50
Cities with field teams
30
Industries covered
14
Indian languages
01
Why customer satisfaction & nps in Surat
Surat is a fast-growing Tier 2 market. Many brands now see their next wave of growth coming from cities like it, and our local field team covers both the city and its surrounding districts.
A global diamond-cutting and textile centre with high household spending.
Key sectors we research in Surat include Fashion & Apparel, Manufacturing & Industrial, Real Estate, Chemicals & Specialty Materials.
02
Methods
- NPS programmes
- CSAT surveys
- Touchpoint analysis
- Closed-loop feedback
03
Deliverables
- NPS dashboard
- Driver analysis
- Action plans
How we work
Our research process
- 01
Discovery
We turn your business question into clear research objectives.
- 02
Design
Sampling, method, questionnaire and discussion guides, translated into local languages.
- 03
Fieldwork
Supervised field teams with GPS, audio and back-check quality control.
- 04
Analysis
Statistical and thematic analysis by senior researchers.
- 05
Insight
Board-ready reports, dashboards and workshops with clear recommendations.
Before you brief us
Frequently asked questions
How much does customer satisfaction & nps cost in Surat?
Cost depends on sample size, audience and method. Most customer satisfaction & nps projects in Surat begin from a scoped proposal within 24 hours. Share your brief for a fixed quote.
Do you have a field team in Surat?
Yes. We run supervised field teams across Surat and Gujarat, with quality checks such as GPS tagging, audio back-checks and in-field supervision.
Which languages do you work in across Surat?
Our researchers work in Marathi, Gujarati, Hindi and English, and we translate and back-translate every questionnaire.
Can international clients commission customer satisfaction & nps in Surat?
Yes. We regularly run Surat projects for clients in the US, UK, Europe, the Middle East and Asia, with English reporting and time-zone-friendly calls.
Keep exploring
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Next step
Start your customer satisfaction & nps project in Surat.