Hospitality & Tourism · Customer Satisfaction & NPS
Customer Satisfaction & NPS for the Hospitality & Tourism industry
Measure loyalty and find the levers that keep customers coming back.
Quick answer
Market Research India offers customer satisfaction & nps for Hospitality & Tourism companies in India. Methods include nps programmes, csat surveys, touchpoint analysis, with fieldwork in 50 cities.
Proposal in 24 hours
Scoped, itemised and fixed-fee.
50 cities, 14 languages
Our own supervised field teams.
Senior-led, NDA-first
A research director on every project.
2,400+
Projects delivered
50
Cities with field teams
30
Industries covered
14
Indian languages
01
Overview
Guest experience, demand and destination research for hotels and travel brands. Customer Satisfaction & NPS gives hospitality & tourism teams clear evidence for their decisions.
We design every customer satisfaction & nps study around the realities of the hospitality & tourism market: who buys, who influences the purchase, and how channels work across urban and rural India.
02
Methods
- NPS programmes
- CSAT surveys
- Touchpoint analysis
- Closed-loop feedback
03
Deliverables
- NPS dashboard
- Driver analysis
- Action plans
04
Hospitality & Tourism questions this answers
- What do business travellers expect?
- How do guests choose a hotel?
- Where is leisure demand growing?
How we work
Our research process
- 01
Discovery
We turn your business question into clear research objectives.
- 02
Design
Sampling, method, questionnaire and discussion guides, translated into local languages.
- 03
Fieldwork
Supervised field teams with GPS, audio and back-check quality control.
- 04
Analysis
Statistical and thematic analysis by senior researchers.
- 05
Insight
Board-ready reports, dashboards and workshops with clear recommendations.
Before you brief us
Frequently asked questions
What does customer satisfaction & nps cover for the hospitality & tourism industry?
Typical outputs include nps dashboard, driver analysis, action plans, built around the questions that matter in hospitality & tourism.
Which cities can the study cover?
Any combination of our 50 Tier 1 and Tier 2 cities, plus rural clusters where needed.
Keep exploring
Explore more
Hospitality & Tourism research in top cities
20- Hospitality & Tourism in Mumbai
- Hospitality & Tourism in Delhi NCR
- Hospitality & Tourism in Bangalore
- Hospitality & Tourism in Chennai
- Hospitality & Tourism in Hyderabad
- Hospitality & Tourism in Kolkata
- Hospitality & Tourism in Pune
- Hospitality & Tourism in Ahmedabad
Show 12 more
- Hospitality & Tourism in Jaipur
- Hospitality & Tourism in Lucknow
- Hospitality & Tourism in Kanpur
- Hospitality & Tourism in Nagpur
- Hospitality & Tourism in Indore
- Hospitality & Tourism in Bhopal
- Hospitality & Tourism in Surat
- Hospitality & Tourism in Vadodara
- Hospitality & Tourism in Rajkot
- Hospitality & Tourism in Nashik
- Hospitality & Tourism in Aurangabad
- Hospitality & Tourism in Coimbatore
More hospitality & tourism services
19- Hospitality & Tourism consumer research
- Hospitality & Tourism b2b market research
- Hospitality & Tourism focus group discussions
- Hospitality & Tourism in-depth interviews
- Hospitality & Tourism quantitative surveys
- Hospitality & Tourism cati telephone surveys
- Hospitality & Tourism online surveys
- Hospitality & Tourism mystery shopping
Show 11 more
- Hospitality & Tourism market feasibility studies
- Hospitality & Tourism competitor analysis
- Hospitality & Tourism brand health tracking
- Hospitality & Tourism product & concept testing
- Hospitality & Tourism pricing research
- Hospitality & Tourism market sizing & forecasting
- Hospitality & Tourism ethnographic research
- Hospitality & Tourism healthcare market research
- Hospitality & Tourism retail audit & distribution
- Hospitality & Tourism usage & attitude studies
- Hospitality & Tourism advertising & media research
Next step
Commission customer satisfaction & nps for your hospitality & tourism business.