Insurance · Consumer Research
Consumer Research for the Insurance industry
Understand what Indian consumers buy, why they buy it and what would make them switch.
Quick answer
Market Research India offers consumer research for Insurance companies in India. Methods include household surveys, shopper intercepts, segmentation, with fieldwork in 50 cities.
Proposal in 24 hours
Scoped, itemised and fixed-fee.
50 cities, 14 languages
Our own supervised field teams.
Senior-led, NDA-first
A research director on every project.
2,400+
Projects delivered
50
Cities with field teams
30
Industries covered
14
Indian languages
01
Overview
Research on purchase journeys, agent channels and claims experience for insurers. Consumer Research gives insurance teams clear evidence for their decisions.
We design every consumer research study around the realities of the insurance market: who buys, who influences the purchase, and how channels work across urban and rural India.
02
Methods
- Household surveys
- Shopper intercepts
- Segmentation
- Need-state mapping
03
Deliverables
- Consumer segments
- Purchase funnel
- Driver analysis
04
Insurance questions this answers
- What stops people buying health cover?
- How do agents influence choice?
- How satisfied are customers with claims?
How we work
Our research process
- 01
Discovery
We turn your business question into clear research objectives.
- 02
Design
Sampling, method, questionnaire and discussion guides, translated into local languages.
- 03
Fieldwork
Supervised field teams with GPS, audio and back-check quality control.
- 04
Analysis
Statistical and thematic analysis by senior researchers.
- 05
Insight
Board-ready reports, dashboards and workshops with clear recommendations.
Before you brief us
Frequently asked questions
What does consumer research cover for the insurance industry?
Typical outputs include consumer segments, purchase funnel, driver analysis, built around the questions that matter in insurance.
Which cities can the study cover?
Any combination of our 50 Tier 1 and Tier 2 cities, plus rural clusters where needed.
Keep exploring
Explore more
Insurance research in top cities
20More insurance services
19- Insurance b2b market research
- Insurance focus group discussions
- Insurance in-depth interviews
- Insurance quantitative surveys
- Insurance cati telephone surveys
- Insurance online surveys
- Insurance mystery shopping
- Insurance market feasibility studies
Show 11 more
- Insurance competitor analysis
- Insurance brand health tracking
- Insurance customer satisfaction & nps
- Insurance product & concept testing
- Insurance pricing research
- Insurance market sizing & forecasting
- Insurance ethnographic research
- Insurance healthcare market research
- Insurance retail audit & distribution
- Insurance usage & attitude studies
- Insurance advertising & media research
Next step
Commission consumer research for your insurance business.